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Athens Utilities again extends suspension of disconnects

Athens Utilities’ offices are closed to the public because of COVID-19 protocols, but they do offer different methods for conducting business remotely.
Credit: Athens Utilities
Athens Utilities

ATHENS, Ala. — The new extension date is May 4, since Governor Kay Ivey's state health order to stay at home goes through April 30.

Customers will be responsible for the full bill amount accrued until payment is made. Customer Accounts Manager Bill Vaughn urges customers to pay what they can on their bills to help keep their balances low.

Ways you can make payment:

  • Drive-thru at 508 S. Jefferson Street. Lane is open from 8 a.m. to 4:30 p.m. Monday through Friday
  • Pay online. The online company that provides this service does charge a fee
  • Mail bill stub with payment to City of Athens Utilities, P.O. Box 830200, Birmingham, AL, 35283-0200
  • Place bill stub with payment in the night box at the facility at 508 S. Jefferson Street
  • Pay by phone by calling toll free 1-855-760-0921. The company that provides this service does charge a fee
  • Pay by bank draft (no fee). Forms are available here
  • By calling 256-233-8750
  • By emailing customeraccounts@athens-utilities.com

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