ALABAMA, USA — Both Huntsville Utilities and Decatur Utilities say they will temporarily suspend their nonpayment disconnection policies due to the coronavirus (COVID-19), outbreak.
Huntsville Utilities says they will suspend service interruptions for non-payment until 6:00 a.m. April 6.
You can pay your Huntsville Utility bill in various ways that don't require you to go to the office. You can pay via personal online banking/bill pay, and bank draft using Huntsville Utilities' My Account customer portal using either a personal computer or through Huntsville Utilities' mobile app.
Customers can also make payments via telephone when they call 256-535-1200 and speak to a customer service representative. You can visit Huntsville Utilities' website for more information.
Huntsville Utilities says this temporary suspension does not apply to fees associated with non-payment.
If you know you'll be impacted by actions taken to curtail the spread of COVID-19, contact Huntsville Utilities at 256-535-1200 as soon as possible to discuss your account.
Decatur Utilities says their lobby is now closed, and will remain so through at least end of day Friday, March 27.
Effectively immediately, Decatur Utilities announced they will suspend the normal practice of disconnecting utility services for nonpayment. Customers will be responsible for the full bill amount accrued until payment is made. This change will remain in effect until end of day Friday, March 27, when Decatur Utilities will reevaluate the COVID-19 situation and decide whether to extend the suspension.
You can pay your utility bill on Decatur Utilities' website, via the SmartHub app, by calling 256-552-1400 Opt. 3, using DU drive-thru lanes, using self-service kiosks at the main office, by bank draft, or by mailing your payment in to PO Box 2232, Decatur, AL 35609-2232.
If you need to start, stop, or transfer utility service can do so remotely by calling 256-552-1440 Opt. 4 or via email to csr@decaturutilities.com.
Decatur Utilities is asking its customers to not flush wipes or other materials, even if they're labeled "disposable" or "flushable." The utility company says those items can clog both your sewer service line as well as their collection mains.
They ask you to dispose of any wipes, diapers, swabs, pads, paper towels, facial tissue, biopads, and feminine hygiene products in the trash.
Decatur Utilities wants to assure the public that COVID-19 has no impact on the quality or safety of their drinking water. They say their water treatment and disinfection process removes or inactivates viruses of this type. You find more information on this on the CDC's website.
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