MADISON COUNTY, ALABAMA, Ala. — Madison County Water Department now has in-house billing, meter reading and customer service, which were previously handled by Huntsville Utilities. MCWD will now read meters, prepare and mail billing statements, and perform all aspects of customer service with in-house systems and personnel.
This transition will ensure more timely problem resolutions and more efficient customer service, as the customers will now be communicating directly with MCWD. “This day has been a long time coming; I appreciate the employees who have worked so hard to get us to this point,” said County Engineer, Chuck Faulkner. “We are excited to get to work more directly with our water customers.”
Huntsville Utilities has historically provided these services for Madison County under contract, and this change establishes water service and billing through one entity instead of two. Customers included in this map will receive their first bill from MCWD beginning in early April depending on the customers’ billing cycle. Customers’ bills may be slightly lower or slightly higher on the first monthly bill, depending on how many days are in the billing cycle.
This change will not cause an increase in current rates. MCWD will be offering electronic billing and will accept various forms of payment such as debit or credit card, automatic bank draft, online bill pay, and payment by phone. Impacted Madison County households were mailed notices about the change last Fall. MCWD will continue to provide updates via email, County website and social media pages.
For additional information about the Madison County Water Department’s transition to in-house billing, click here. For additional updates, follow the Madison County Water Department Facebook page.
